Terms & Conditions

Last updated: September 1, 2026

This is a standard, reasonable draft covering the terms most home-services sites need — the contact email and phone number are both real now, but this hasn't been reviewed by an attorney. Have this reviewed before it governs real customer bookings and payments, especially the cancellation, warranty, and liability sections.

These Terms & Conditions ("Terms") govern your use of the Water Cowboys website and any water treatment installation services you book with us. By using this website or booking a service, you agree to these Terms.

Who we are

Water Cowboys provides flat-rate water softener, filtration, and drinking-water system installation across Dallas–Fort Worth, TX. Installation work is performed by a licensed, subcontracted installer under Water Cowboys' coordination.

Quotes and pricing

The three package prices shown on this site are flat, installed prices for the standard scope described with each package, plus applicable sales tax.
Pricing assumes a standard installation. Unusual site conditions (e.g. difficult access, non-standard plumbing, or work beyond the scope of the selected package) may require a separate quote before work begins — we'll always tell you before any work starts, not after.
Permits and code-required parts for your package are included in the flat price, as stated on the pricing page.

Booking and scheduling

Booking a call or an install date through this site does not itself create a binding contract for service — it schedules a conversation or visit to confirm scope, pricing, and timing. The service agreement is finalized when you accept a specific package and install date.

Payment

Payment is due upon completion of the installation, via the payment method offered at that time. We do not require payment before work is performed.

Our guarantee

Where stated on this site (currently: "Under 1 grain per gallon, guaranteed — or we refund the full install"), our guarantee applies when the system is sized correctly for your home's water hardness and household size, and the salt tank is kept filled as instructed. The guarantee does not cover water hardness changes caused by a change in your water source, failure to maintain the system as instructed, or damage caused by someone other than our installer.

Cancellations and rescheduling

You may reschedule or cancel a booked install date by contacting us at least 24 hours before the scheduled visit at no charge. Cancellations made within 24 hours of the scheduled visit are subject to a $250 cancellation fee.

Limitation of liability

To the extent permitted by law, Water Cowboys' liability for any claim arising from our services is limited to the amount paid for the specific installation giving rise to the claim. We are not liable for indirect, incidental, or consequential damages. This section does not limit liability for gross negligence, willful misconduct, or anything else Texas law does not allow to be limited.

Website use

The content on this site — including hardness data, pricing, and educational content — is provided for informational purposes. You agree not to misuse the site, including submitting false contact information through our forms or attempting to interfere with the site's normal operation.

Governing law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

Changes to these Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated revision date. Continued use of the site after changes are posted constitutes acceptance of the updated Terms.

Contact us

Questions about these Terms? Reach us at:

Water Cowboys
Phone: (346) 260-7401
Email: Hello@WaterCowboysDFW.com
Serving Dallas–Fort Worth, TX